HOW TO ORDER AT AUSTRALIA SCRUBS
Thanks for coming to our site, you can order as follows
1) Order online from website, just add items to the cart, enter your details and click Paypal to checkout.
2) You can also Fax your orders at 800 469 5713 with the product name, colour and size for the products, along wih your email address , so that we can send you Paypal Money request on your email, or you can email us your order at info@australiascrubs.com
Q:I have forgot my password and cannot login to my account?
A: Kindly click on Forgotten password under login area , by entering your username and email address a new password will be emailed to you.
Q: Colour is not exactly is as per picture?
A: As different monitors show different colours, so there will be some variation from actual garment colour with the picture shown on the website.
Q:What about Order Shortages?
A: Chance of getting less is nearly impossible as in packing list we clearly write quantity and weight of each poly bag and total numbers of poly bag in each carton, and accordingly the cargtons are handed over to courier company therefore please make sure to open one carton at one time and from that carton open one poly bag at one time, so that even some piece is missing than we can lodge complain with the courier company.
Q: Do you carry a specific color/size/style?
A: All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or, you can browse by solid scrubs ,print scrubs. If you have trouble finding a certain item, feel free to contact us through online support and if online support is not available then leave a message for us or you can also contact us through Contact Us form, and ask us to help you!
Q: How Much additional time you take for own label and embroidery.
A: Orders with your own label or Embroidery may take additional 2 to 5 days.
Q: How can i search the product i cannot find?
A: Kindly click on advanced search options and select options of All words, exact phrase or any word.
Q:What about the packing of the goods?
A: We take utmost care for the pieces count. As we divide the packing in polybags, and we mention how pany pcs per polybag. So the chance is very minimal that a single piece get missed from packing.
Q: How do I know my size?
A: Check sizechart option on upper right area in which it is clearly mentioned that which size body belongs to which size, take measurements of your chest, waist and hip and look into our measurement chart to see in which size you belong and according to your height select inseam for 30 inch Regular. If you have additional questions, you are welcome to contact us. via email or live chat.
Q: What forms of payment do you accept? Can I send you a check?
A: We accept Paypal and credit cards.
We charge $2 extra for signed confirmation on orders.
Q: I changed my mind, can I change or cancel my order?
A: You can change order by sending us email unless its not shipped. Cancellation charges are 10%.
Q: Will you ship to my PO box or Military APO/FPO address?
A: Yes we ship.
Q: Do you ship to locations outside the 48 continental United States?
A: Yes we are shipping to Australia, Canada and New Zealand.
Q: How long does it take orders to ship? How long until they are delivered?
A: We take 1-6 days to dispatch and courier takes 2-6 days to deliver.
Q: How can I track my Order?
A: Once your order ships, you will be emailed with a Tracking Number. You can use this number on courier website.Since orders take 1 to 6 business days to ship, you may not receive a tracking number for a few days after you order, especially if you order directly before, or during, a weekend. Please be patient. If you have not received a tracking number for more than 5 business days after you placed your order, please send us an e-mail at info@australiascrubs.com and we will reply in one to two business day and if you do not receive a reply than pls re-send the same e-mail back to us.
Q: I've written to customer support, but I haven't received a response! Why?
A: This could be for a few reasons. Customer Support usually responds within 24 hours but sometimes may take up to 72 hours. Also, make sure you add info@australiascrubs.com to your address book and check your junk mail folder!
Q: I've written to customer support, but I haven't received a response! Why?
A: This could be for a few reasons. Customer Support usually responds within 24 hours but sometimes may take up to 72 hours. Also, make sure you add info@australiascrubs.com to your address book and check your junk mail folder!
Partial Shipments
If you just received your order, and all of your ordered items are not included, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.
If you just received your order, and all of your ordered items are not included, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.
SCRUB CAPS (7)
